Dimensiones de la competencia comunicativa intercultural (CCI) y sus implicaciones para la práctica educativa

Susan Sanhueza
Fraño Paukner
Victor San Martín
Miguel Friz

La competencia comunicativa intercultural se entiende como las habilidades que emplean los individuos culturalmente diferentes para favorecer un grado de comunicación suficientemente eficaz, estableciendo comportamientos apropiados y efectivos en determinado contexto social y cultural. Desde esta perspectiva, el trabajo tiene como objetivos: (a) analizar el concepto de la comunicación intercultural describiendo sus dimensiones: cognitiva, comportamental y afectiva; (b) proporcionar elementos de reflexión para el desarrollo de la competencia comunicativa intercultural en las prácticas educativas. En el ámbito educativo, se espera que profesores y alumnos desarrollen de la mejor manera posible la interacción, anticipen malentendidos causados por las diferencias en valores, significados y creencias entre los actores involucrados, y puedan hacer frente tanto a demandas afectivas como cognitivas en la interacción.

Sanhueza, S., Paukner, F., San Martín, V., & Friz, M. (2012). Dimensiones de la competencia comunicativa intercultural (CCI) y sus implicaciones para la práctica educativa. Folios, (36), 131.151. https://doi.org/10.17227/01234870.36folios131.151
Abe, H. & Wiseman, R. (1983). A Cross-Cultural Confirmation of the Dimension of Intercultural Effec-tiveness. In International Journal of Intercultural Relations, 7, 53-67.
Anderson, P., Lawton, L., Rexeisen, R. & Hubbard, A. (2006). Short-term Study Abroad and Intercultural Sensitivity: A Pilot Study. In International Journal of Intercultural Relations, 30, 457-469.
Banks, J. & Banks, C. (2004). Handbook of Research on Multicultural Education. San Francisco: Jossey-Bass.
Bennett, M. (1986). A Developmental Approach to Training for Intercultural Sensitivity. In International Journal of Intercultural Relations, 10, 179-196.
Bloom, B. (1956). Taxonomy of Educational Objectives: The Cognitive Domain. New York: David McKay.
Bradford, L., Allen, M. & Beisser, K. (2000). Meta-analysis of Intercultural Communication Competence Research. In World Communication, 29, 28-51.
Byram, M. (1997). Teaching and Assessing Intercultural Communication Competence. New York: Multilingual Matters.
Byram, M. (2003). On Being “Bicultural” and “Intercultural”. In G. Alred, M. Byram, & M. Fleming (Eds.), Intercultural Experience and Education (pp. 50-66). Tonowanda, NY: Multilingual Matters.
Byram, M., Nichols, A. & Stevens, D. (2001). Developing Intercultural Competence in Practice. New York: Multilingual Matters.
Collier, M. (1996). Communication Competence Problematic in Ethnic Friendships. In Communication Monographs, 63, 314-336.
Cushner, K. & Mahon, J. (2009). Intercultural Competence in Teacher Education. Developing the Intercultural Competence of Educators and Their Students. In D. Deardorff (Ed.), The SAGE Handbook of Intercultural Competence. Thousand Oaks, CA: SAGE Publications.
Chaisrakeo, S. & Speece, M. (2004). Culture, Intercultural Communication Competence and Sales Negotiation: A Qualitative Research Approach. In Journal of Business Industrial Marketing, 19, 267-282.
Chen, G. (2002). Perceptions of Intercultural Interaction and Communication Satisfaction: A Study on Initial Encounters. In Communication Research, 15, 133-147.
Deardorff, D. (2006). Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization. In Journal of Studies in Intercultural Education, 10, 241-266.
Euwema, C. & Van Emmerik, I. (2007). Intercultural Competencies and Conglomerated Conflict Behaviors in Intercultural Conflicts. In International Journal of Intercultural Relations, 31, 427-441.
Fantini, A. (1995). Language, Culture, and World View: Exploring the Nexus. In International Journal of Intercultural Relations, 19, 143-153.
Fisher, G. & Hartel, C. (2003). Cross-Cultural Effectiveness of Western Expatriate-Thai Client Interactions: Lessons Learned for IHRM Research and Theory. In Cross Cultural Management, 10(4), 4-28.
Gay, G. (2000). Culturally Responsive Teaching: Theory, Research, and Practice. New York: Teachers College Press.
Gibson, D. & Zhong, M. (2005). Intercultural Communication Competence in the Healthcare Context. In International Journal of Intercultural Relations, 29, 621-634.
Gudykunst, W. & Hammer, M. (1984). Dimensions of Intercultural Effectiveness: Culture Specific or Cul¬ture General? In International Journal of Intercultural Relations, 8, 1-10.
Hajek, C. & Giles, H. (2003). New Directions in Intercultural Communication Competence: The Process Model. In J. Greene & B. Burleson (Eds.), Handbook of Communication and Social Interaction Skills (pp. 935-957). Mahwah, NJ: Lawrence Erlbaum.
Hammer, M. (1987). Behavioral Dimensions of Intercultural Effectiveness: A Replication And Extension. In International Journal of Intercultural Relations, 11, 65-88.
Hammer, M. (2005). The Intercultural Conflict Style Inventory: A Conceptual Framework and Measure of Intercultural Conflict Resolution Approaches. In International Journal of Intercultural Relations, 2, 675-695.
Hammer, M., Bennett, M. & Wiseman, R. (2003). Measuring Intercultural Sensitivity: The Intercultural Development Inventory. In International Journal of Intercultural Relations, 27, 421-443.
Havighurst, R. (1957). The Social Competence of Middle- Aged People. In Genetic Psychology Monographs, 56, 297-375.
Heyward, M. (2002). From International to Intercultural: Redefining the International School for a Globalized World. In Journal of Research in International Education, 1, 9-32.
Hopkins, S., Hopkins, W. & Hoffman, K. (2005). Domestic Intercultural Service Encounters: An Integrated Model. In Managing Service Quarterly, 15, 329-343.
Howard-Hamilton, M., Richardson, B. & Shuford, B. (1998). Promoting Multicultural Education: A Holistic Approach. In College Student Affairs Journal, 18, 5-17.
Julve, M. y Palomo, B. (2005). La competencia comunicativa intercultural en la prestación de servicios. En Revista Glosas Didácticas, 15(2), 26-38.
Kayes, D., Kayes, A. & Yamazaki, Y. (2005). Essential Competencies for Cross-Cultural Knowledge Absorption. In Journal of Managerial Psychology, 20, 578-589.
Kim, B., Cartwright, B., Asay, P. & D’Andrea, M. (2003). A Revision of the Multicultural Awareness, Knowledge, and Skills Survey. In Measurement and Evaluation in Counseling and Development, 36, 161-180.
King, P. & Baxter, M. (2005). A Developmental Model of Intercultural Maturity. In Journal of College Student Development, 46, 571-592.
Koester, J. & Olebe, M. (1988). The Behavioral Assessment Scale for Intercultural Assessment. In International Journal of Intercultural Relations, 12, 233-246.
Kupka, B. (2008). Creation of an Instrument to Assess Intercultural Communication Competence for Strategic International Human Resource Management. (Unpublished doctoral dissertation). Otago, New Zealand: University of Otago.
Ladson, G. (1994). Dreamkeepers: Successful Teachers of African–American Children. San Francisco: Jossey- Bass.
Li, L., Kim, B. & O´Brien, K. (2007). An Analogue Study of the Effects of Asian Cultural Values and Counselor Multicultural Competence on Counseling Process. In Psychotherapy: Theory, Research, Practice, Training, 44, 90-95.
Martin, J. & Hammer, M. (1989). Behavioral Categories of Intercultural Communication Competence: Everyday Communicators´ Perceptions. In International Journal of Intercultural Relations, 13, 303-332.
Martin, J., Hammer, M. & Bradford, L. (1994). The Influence of Cultural and Situational Contexts on Hispanic and Non-Hispanic Communication Competence Behaviours. In Communication Quarterly, 42, 160-179.
Milhouse, V. (1993). The Applicability of Interpersonal Communication Competence to the Intercultural Communication Context. In R. Wiseman & J. Koester (Eds.), Intercultural communication competence (pp. 184-203). Newbury Park, CA: Sage.
Prechtl, E. & Lund, A. (2007). Intercultural Competence And Assessment: Perspectives from the INCA Project. In H. Kotthoff & H. Spencer-Oatey (Eds.), Handbook of Intercultural Communication (pp. 467- 490). New York: Mouton de Gruyter.
Rathje, S. (2007). Intercultural Competence: The Status and Future of a Controversial Concept. In Language and Intercultural Communication, 7, 254-266.
Smith, M. (1966). Explorations in Competence: A Study of Peace Corps Teachers in Ghana. In American Psychologist, 21, 555-566.
Spitzberg, B. (2000). What is Good Communication? In Journal of the Association for Communication Administration, 29, 103-119.
Spitzberg, B. (2003). Methods of Skill Assessment. In J. Greene & B. Burleson (Eds.), Handbook of Communication and Social Interaction Skills (pp. 93-134). Mahwah, NJ: Lawrence Erlbaum.
Spitzberg, B. (2007). CSRS: The Conversational Skills Rating Scale: An Instructional Assessment of Interpersonal Competence. (NCA Diagnostic Series, 2nd ed.). Annandale, VA: National Communication Association.
Spitzberg, B. & Changnon, G. (2009). Conceptualizing Intercultural Competence. In D. Deardorff (Ed.), The SAGE Handbook of Intercultural Competence (pp. 1-52). Thousand Oaks, CA: SAGE Publications.
Spitzberg, B. & Cupach, W. (1984). Interpersonal Com¬munication Competence. Beverly Hills, CA: Sage.
Spitzberg, B. & Cupach, W. (2002). Interpersonal Skills. In M. Knapp & J. Daly (Eds.), Handbook of Interpersonal Communication (pp. 564-611). Thousand Oaks, CA: Sage.
Stomfay-Stitz, A. (1993). Peace Education in America, 1928-1990: Sourcebook for Education and Research. Metuchen, NJ: Scarecrow Press.
Sue, D. (2001). Multidimensional Facets of Cultural Competence. In Counseling Psychologist, 29, 790-821.
Ting-Toomey, S. (2007). Researching Intercultural Conflict Competence. In Journal of International Communication, 13, 7-30.
Ting-Toomey, S. & Kurogi, A. (1998). Facework Competence in Intercultural Conflict: An Updated Face-Negotiation Theory. In International Journal of Intercultural Relations, 22, 187-225.
Trujillo, F. (2005). En torno a la interculturalidad: reflexiones sobre cultura y comunicación para la didáctica de la lengua. En Porta Linguarum, 4, 23-39.
Valentine, D. & Yunxia, Z. (2001). In this Issue: Using Knowledge Based Approach to Develop Student Intercultural Competence in Industry. In Business Communication Quarterly, 64, 102-109.
Wiseman, R. & Abe, H. (1984). Finding and Explaining Differences: A Reply to Gudykunst and Hammer. In International Journal of Intercultural Relations, 8, 11-16.

Descargas

La descarga de datos todavía no está disponible.
Competencia, comunicativa, intercultural

Article Details